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Return Policy

At Morocco’s Gate, we strive to offer high-quality Moroccan products and ensure your complete satisfaction. If for any reason you are not fully satisfied with your purchase, our return policy is outlined below.

1. Eligibility for Returns

• Only products purchased directly from the Simply Moroccan Online Store are eligible for return.
• Products must be unused, undamaged, and in their original packaging.
• Returns are accepted within 14 days from the delivery date.

2. Return Process

• To initiate a return, please contact our customer support team via email or phone.
• You will receive instructions and a return authorization number (if required).
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund or Exchange

• Once your return is received and inspected, we will notify you about the approval or rejection of your return.
• Approved returns may be eligible for a full refund or exchange, based on your preference and product availability.
• Refunds will be issued to the original payment method used during the purchase.

4. Exceptions and Conditions

• Items such as perishable goods, personalized items, or products marked as final sale are non-returnable unless they arrive defective.
• Category-specific return conditions may apply for cosmetics, electronics, or furniture—please review the product description carefully before ordering.

5. Damaged or Defective Items

• If you receive a damaged or defective product, contact our support team immediately.
• Please provide clear photos or a detailed description of the issue to help us resolve it quickly.
• We may offer a replacement, repair, or refund based on the severity of the issue.

Note: This return policy is subject to change without prior notice. Please refer to this page for the most current information.